Customer Success Manager

Location :
London
Posted On:
June 23, 2022

Role

Customer Success Manager

Location
London
Posted on
June 23, 2022

Overview


Our vision is to digitize the global commodities trading industry. VAKT is building a platform underpinned by Blockchain that will ultimately disrupt the commodities markets. We are a uniquely placed start-up, backed and well-funded by a consortium of Oil Majors (BP, Shell, Chevron, Total, etc), Banks (ABN-AMRO, Société Générale, ING) and Trading Houses (Gunvor, Mercuria).

The Customer Success Manager will be primarily responsible for the continued engagement, and non-technical support of VAKT Platform users. The onboarding activities begin once a customer has signed a license to join the VAKT platform, with support activities starting from the initial contact with new users. A good Customer Success Manager must be able to work with minimal supervision and interact with multiple users from different organisations, which will all be at different stages of their engagement with VAKT.

Your responsibilities will include, but are not limited to:

The nature of working at a start-up will require the successful candidate to be able to own the role but also have the desire and capacity to own and deliver ‘stretch tasks. The role will require the ability to work with autonomy when required but also as a member of a larger team.



Our culture

Key Skills and experience required:

Required:

You will be well versed in modern technology practices and ideally haveknowledge of trading systems used in large scale enterprises or have experiencewith web-based product development methods. Youshould be:

 

Desired:

 

Key performance indicators:

What else we offer

LinkedIn
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

apply here

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Go Back